Cactus Jacks Auto - Mesa

Zelle Nz 3 months ago

I started a lease on March 14th, it was the 2019 Chevy Malibu. After being told a friend of mine has vehicle problems with a vehicle she got from Cactus Jacks, I still went to them. I was super excited I was about to get into a vehicle that same day. Unfortunately it started overheating the next day, so I didn’t drive it. I was told to contact the service department and they scheduled me two weeks out. It was still parked, until we checked the fluids (empty Freon) which we refilled, then took it on a test drive again on March 17th, it over heated again. We took it straight to the dealership who told us to take it right over to service. Service department was confused because they don’t have many people taking their vehicle there to drop it off but I did as the dealership said. A week went by and they told me the engine was bad so that needed to changed out, another week went by and they said they put in the wrong headlight so that needed to be fixed again… Honestly at this point. Can we throw out the lease, and I get my down payment back. I only had the car literally 2-3 days before this all started happening. If it’s the engine, I feel like more stuff will be happening to the vehicle going forward. I don’t have the funds or the time to keep having stuff fixed. I don’t know how this place is still in business, their workers are rude. It’s obvious they don’t know their service department or workers. They don’t communicate with each other and give you the run around. Not the type of place I want to do business with. Literally only had the car for 3 days!!

Rhonda Dishman 3 months ago

We went in to see what they had in my friend's price range, and left a couple hours later in a late-model beautiful (clean and serviced) sedan! If you have steady income and a down payment, these folks will get you set up! Ask for Lizbeth and she will make it happen!!

Lynny Pooh a month ago

Lisbeth was very kind. She met our needs of a down payment and monthly payments. The manager came out because they were extremely busy and tried to help us when someone wasn't available. He ended up making sure our needs were met and we got what we wanted. The process honestly t9ok less then and hour. Considering how busy they were and knowledge of how a car dealership works this was an amazing experience.. I would recommend this to someone else and was very happy my needs were met.

desajenay phipps 4 months ago

Went to Cactus Jacks after having a few repos and Liz helped me get a great car with lower miles and great payments. I’m very satisfied with my experience.

Quetta Beats 2 months ago

Lizbeth went above and beyond to make sure I got the truck that I wanted!! She was so sweet and cool! It was the quickest process I’ve ever had buying a car and I’ve bought plenty!! Thank you Liz girl💕🥰