Car Factory Outlet Miami

Samuel Metellus 2 months ago

Walter was very super professional.. buying the car was less stressful then others,, i was able to complete the process from a far., communication was key and walter delivered., i wanted a specific vehicle.. and he made the deal happen with the approval i had. Thanks Car Factory Oulet., im definitely coming back for my next vehicle.

angel castro 8 months ago

So let me first start by saying my name is Angel and I own a PRESSURE WASHING company here in Miami. I came to this dealership to finance a Toyota Tacoma 2017. Truck ran good had no lights (check engine) on during test drive. When I start to talk to the sales manager about pricing and so on they had GAP insurance and extended car warranty, which I refused to pay for 30 minutes nonstop, they were telling me that no bank will accept me without gap insurance and extended warranty, (which is illegal for them to say), word by word, they that “it is a requirement in order to finance this vehicle” , nevertheless I continue to tell them I will not pay for gap insurance or extended warranty by the end of it. I finally got them to remove the gap insurance, but they still refused to remove the extended warranty. Fine you got me there Jose sales manager, you finessed me into purchasing extended car warranty. That’s not even the best part, 24 hours later I have the tragedy hits. I have a CHECK ENGINE LIGHT before I even get to take my TRUCK to work for the first time fast-forward I go ahead and take my car to their mechanic and they tell me that the problem might not even be included into the extended warranty just my luck, as I express my story to the person that does the finance at this dealership, he goes ahead and tells me sorry this dealership, is a “BUY AS IS” and even if it was covered by the warranty, they would need to wait 30 days with the ongoing problem for the warranty to take affect. As I write this today, this problem is still occurring! I wouldn’t trust anybody in their named Jose and that says a lot since there’s 3-4 people who are named Jose in that establishment. Other smaller problems happened including leaving me on hold for 15 minutes then hanging up on me. Not answering the phone during business hours and not being attentive to a customer who spent there hard earned money!!

Neisha Joyner 6 months ago

I purchased a car from Car Factory in October, I test drove the car, NO lights were on (check engine), five minutes into my drive from leaving the dealership the check engine light comes on. I immediately call my salesman, Gustavo. Gustavo told me to bring it back and they’ll check it to see what was wrong with it. I did my own diagnostics on the car, the catalytic converter was completely gone. My car was at their dealership for three weeks with no work being done to it. When I did pick up my car, the check engine light was gone, but the car still made the noise. The very next day the check engine light was back on, and ABSOLUTELY NO WORK WAS DONE TO THE CAR. They only cleared the code so that the check engine light would go off. Fast forward to December (December 12th to be exact) they towed my car back to their dealership because their paperwork wasn’t right on their end and without even communicating with me my car was repossessed. I never even got to make my first car payment. Alex is the general manager, Mario is the finance manager, and when you call them out on their B.S. they become very hostile and disrespectful. I had to call the police twice and overall the entire situation was a TERRIBLE experience. 0 out 10 I WOULD NEVER RECOMMEND ANYONE TO THIS CAR LOT‼️ Please do your research they are better options out there

Zehidu ! a month ago

Nick Robert and Mario were amazing. They make sure that we got approved for the new company vehicle. This would be our second vehicle that we purchased from car factory Miami and will definitely coming back for our third and fourth. We recommend everyone to Robert best manager ever

Diana Mesa 4 weeks ago

Handrol Sr. at Car Factory made the whole buying process incredibly smooth! He was patient, professional, and went above and beyond to answer all my questions. Highly recommend asking for him if you visit!