Carvana Philadelphia

Tracy Sullivan 7 months ago

If I could give minus 100 stars I would. My 19 yr old purchased a 2018 Camaro SS2. He worked hard to save. He seen one at great price on Carvana website and paid an additional 1800$ to have it delivered from Montana to Philly. When it came, himself and his friends all jumped in cars and went to get it as well with a check for about 32,000$. I don’t know who runs this but trust me I will find out. My son was aware of a few little scratches and they no longer make these cars. He FaceTimed me right away! This car looked like it literally fell off the back of a truck!!! The employees at Carvana were pushing him to take it for 7 days then return it just to get that check !!! Wait till you see these pictures! BAIT AND SWITCH is against the law! You want to put a 19 yr old behind the wheel of that?? You are insane! Didn’t safety check it or anything !!! I was online with a “supervisor” telling him about car and everytime I said anything remotely that made sense he would say “I can no longer can give you anymore info.” I told him several times I’m on title too. He then says oh we don’t get title or registration until after the 7 days. Oh really??? Then why to you make us provide you with insurance last week? This place is such a fraud and nasty business.. NO WONDER WHY ALL THOSE OTHER STATES BANNED YOUR BUSINESS! First three photos are what we ordered..the others are what they wanted to give my kid! I’m not letting this go lightly! You will kill someone with your practices!

Sententia LLC 4 months ago

Communication and price offreed was excellent. Transaction from initial contact to Carvana accepting the car - perfect. Carvana in person staff - excellent. I paid for Carvana to pick up my car at home and pay me when picking up - well handled. Carvav was supposed to take the car at that time. Unfortnatley, they left the car bloking my use of my driveway and garage - no communication. Couple of calls the following morning and a tow showed up unannounced a few hours later. Didn't have the keys for the car which were provided to Carvav rep prior day. He had to drag the car onto a flat bed. He was very pleasant but I missed my appointment due to not being able to get out of the driveway. Would have been 5 stars if not for fumble on the pickup.

Jose Chaparro 8 months ago

Never will I ever go to carvana nor will I recommend them to anyone, I ordered a 2019 Honda civic si from them and as soon as it got dropped off we found DRY ROTTED TIRES (which carvana and there warranty company later said the tires were good because they weren’t leaking even though they had cracks all over every single tire), found a 12” scratch that was never mentioned on the website, found a scratch on the front that was once again never mentioned on the website, tires were from 2017 on a 2019 car, the car had warped rotors and bad brakes and carvana said they won’t be covering nothing so I did what anyone should do and send the car back!!! 7day period get everything checked or even better just don’t buy from carvana they are terrible just go to a dealer and buy a brand new car, I got a 2026 for the same price as a 2019 on carvana

Alan Babcock 4 months ago

I had a wonderful experience with Carvana today. I sold my Prius to Carvana. Shalom was helpful, courteous, and informative. I did not know what to expect. The process went quickly and smoothly. I highly recommend Carvana.

Ron Fasulo 6 months ago

Never would I go to a dealer again! Buying a car has never been so easy, going through the process only took an hour total and all done on my phone!