DFW Auto & Services Inc.

roberto durant 3 months ago

Hands down the best car-buying experience I’ve ever had. I was in and out of the dealership in under two hours—seriously, less than two hours! The entire process was smooth, efficient, and completely stress-free from start to finish. The customer service was top-tier—professional, friendly, and genuinely focused on making sure everything went right. No pressure, no hassle, just straight-up great service. And the vehicle? Absolutely immaculate—clean, well-maintained, and exactly as described. Financing was so fast and easy. If you’re looking for a fast, easy, and enjoyable car-buying experience, this is definitely the place to go. Highly recommend!

ROBERT ABBOTT a month ago

Writing ⭐⭐⭐☆☆ (3/5) My wife and I purchased a 2014 Porsche Cayenne S Hybrid from DFW Auto Sales on April 17, 2026. Overall, we are very pleased with the vehicle itself. There have been a few minor items that I have addressed since the purchase, but they have been relatively negligible and are to be expected with a pre-owned vehicle of this age. The dealership itself was clean, organized, and professional. The sales staff and finance personnel were polite and easy to work with throughout the buying process, and initially I was very pleased with our experience. Unfortunately, several issues have overshadowed what would otherwise have been a positive transaction. The dealership made three specific commitments during the sale. First, I was assured that the payoff on my traded-in 2017 Ford F-250 would be handled promptly. Second, I was told I would be driving away in a vehicle with enough fuel to comfortably get home. Third, I was led to believe that, as part of the dealership's inspection process, the vehicle would not immediately require routine maintenance such as an oil change. As part of the deal, I traded in my 2017 Ford F-250. On April 17th, I was assured by the finance department that the payoff on the truck would be processed the following Monday. Today is June 4, 2026, and 48 days later the truck still has not been paid off. During that time, I have exchanged multiple emails and messages with the finance department seeking updates and resolution. Meanwhile, I continue to receive regular collection calls from GM Financial regarding a vehicle that has been in the dealership's possession since the date of trade. I understand that delays can occur, but nearly seven weeks without completing a trade-in payoff is unacceptable and has created unnecessary stress and inconvenience. In addition, the Porsche was essentially on empty when we purchased it. The finance department assured me that when returned (I had to go home and pick up My checkbook) the vehicle would be filled up. That never happened. Immediately after leaving the dealership, I had to stop for fuel and put $97 worth of(premium) gas into the vehicle myself. Another concern arose just one week after purchase when the vehicle indicated that an oil change was overdue, despite having supposedly passed the dealership's inspection process. Fortunately, I found a Porsche-authorized mechanic only a mile and a half from my home. Even so, the routine maintenance still cost me $160 out of pocket. While that was significantly less than the approximately $400 I would have paid at a Porsche dealership, it remains a basic maintenance item that should have been addressed before the vehicle was sold. The reason this review is three stars instead of five is not because of the vehicle itself or the sales experience, but because the dealership failed to follow through on several commitments that were important parts of the transaction. If and when these matters are resolved, I will gladly update my review to reflect the outcome. I hope DFW Auto Sales follows through on its commitments and demonstrates the level of customer service that was promised during the sale.

Tony Huang 4 months ago

I found a 2018 Honda Odyssey online and called in the morning to confirm that the car was available. The salesperson confirmed it was and I scheduled to come see it at 3 PM the same day. When I arrived, they spent about 15 minutes just trying to locate the car key. After the key was found, I waited another 20 minutes before the vehicle was finally brought out. I was then told the battery was dead. When I first saw the car, it was very dirty inside. All four tires also had low tire pressure warnings. Although they jump-started the engine, the dashboard displayed a low battery warning and the center console system could not even be used. Overall, the experience felt very unprofessional. The car clearly had not been checked or prepared at all before my visit. For a dealership of this size, I expected a much more responsible and professional level of preparation.

David Meggs 4 weeks ago

I want to say I had an amazing experience here! Wesley was a great help in not only making sure I had a pleasant experience but also made sure everything went well and was ok with the vehicle i selected. I highly recommend working with Wesley if you find your way here in search of a vehicle.

pist gunlerim 2 weeks ago

Never coming here again. No one greets you at the door they make eye contact though. If you like walking into places and not getting acknowledged by the manager in the front go here. Came for the 2024 bmw x7. I will gladly take my business elsewhere to a more respected business. Nice inventory though