Drive Casa - Fort Worth

Nicole Malone a month ago

Edit 6/2/2026: Editing my review. Still 5 stars bc I love my car. But Cici was great the day I bought my car. Since then I have reached out about a problem with my car, I ended up paying out of pocket to fix it instead of using the warranty bc her communication was by far the worst I’ve ever seen. I got completely ignored. (And yes I understand she has other clients to tend to I’ve worked in dealerships before, but you don’t COMPLETELY ignore your existing clients) And Michael the manager was absolutely rude to me when I tried to drop it off to get fixed saying they’re shop is in garlands, but Cici told me to drop it off there with her. He gave me attitude. I left it and decided to get it the next day and pay to fix it myself. Dealing with the attitude and no communication wasn’t worth it. Also it’s 6/2/2026 today and my registration sticker came into the dealership in APRIL and she never called to tell me. I called today bc I realized I still hadn’t gotten it. A nice gentleman answered and did the research and said they had it that it arrived in April. So yeah Cici is nice and great to get you to buy the car but afterwards she ignores you…. Poor service. I’ve bought from other dealerships who maintain great communications with their clients so they can continue selling to them in the future. I’ve also worked at dealerships so it’s what you should do in order to keep your clients come back to you for one, and for two so you can get referred more. You shouldn’t just make the sale and forget about your client after that lol. Anyways I still do love my car, but I will not be using Cici again. I dealt with Michelle and cici! Cici was my salesperson and she was amazing! Made this process so easy! Michelle got me approved! She was amazing and so patient with me! I recommend this place to anyone and their warranty is amazing!

Shay Jon 2 months ago

I came in with my husband yesterday and we were assisted by a lady her name is Cici, an let me tell you she did the an amazing job helping us! Cici made sure we were accommodated an able to leave with the vehicle of our choice. I highly recommend if going to this dealership, when you walk in ask for Cici because she is the best! Hands down some of the best customer care and service I have seen in the state of texas...

Michael Mitchell 2 weeks ago

I been trying to get ahold on someone in the shop and been waiting for hours I know her body has picked up returned my phone call they keep transferring me to billing about trying to get my car fixed. Don’t even know why billing I ain’t got nothing to do with getting my car fixed. Is there even a shop that fixes the car I’m wondering Drive Casa somebody from the shop not in Waco hit me up. I need my car fixed. Don’t wait until I’m out of warranty man.

Zachary Perkins a month ago

Big thanks to Cici and Mike for helping me get into my new vehicle! I couldn't be happier with their professionalism and their attention to detail. They really know their stuff and would definitely recommend them to anyone looking!

Krystal Shep 6 months ago

I bought a SUV for Tyler “Trey” And I had such amazing experience! I was able to do everything before I got there so Everything was so quick and easy. No bs or games. 10/10 For professionalism and making sure I got what I wanted.