New Deal Pre-Owned Autos

Destiny Sanchez 2 weeks ago

The best experience I've had at a dealership by far highly recommend this place. Was helped right away by Eric he is very friendly and knowledgeable he didn't try to convince us on another car he brought out the exact car we wanted he got us a good deal on it. Lori was amazing as well she made the paperwork a smooth and fast process. We were there maybe an hour tops we felt at easy throughout the time. We will be coming here for future vehicle's! Thank you!!

Jessica Jimenez 3 weeks ago

I had a great experience purchasing my vehicle from this used car dealership. From the moment I walked in, Frank in sales made the entire process easy and stress-free. He was knowledgeable, patient, and never made me feel pressured into making a decision. He took the time to answer all of my questions and helped me find the perfect vehicle for my needs and budget. Lori in finance was equally amazing. She explained everything clearly, made sure I understood all of my options, and worked hard to get me the best deal possible. The financing process was smooth and straightforward, which made the entire experience even better. If you’re looking for a dealership that truly cares about its customers, I highly recommend working with Frank and Lori. Their professionalism, honesty, and exceptional customer service made buying a car an enjoyable experience. Thank you both for going above and beyond!

Janet Martinez 2 weeks ago

I had a great experience purchasing my vehicle from NewDeal. From the moment I walked in, the staff was friendly, knowledgeable, and never made me feel pressured. They took the time to answer all my questions, explain my options, and helped me find the perfect vehicle for my needs and budget. A special thank you to Frank and Lori for their outstanding service. They were professional, patient, and genuinely cared about making sure I had a great experience. Their attention to detail and willingness to go the extra mile made the entire process even better. The entire process was smooth and transparent, and I really appreciated everyone’s honesty and professionalism. The sales team and finance department worked hard to make everything easy and stress-free. I highly recommend this dealership to anyone looking for a positive car-buying experience. Thank you to Frank(speaks English and Spanish) helped my husband (thru video call) and me (in person) Lori, and the entire team for the excellent customer service and for making this such an enjoyable experience!

Aleyna Helwig 5 months ago

We had a really great experience at this dealership overall. There were a few bumps along the way, but we ultimately drove away with a beautiful Hyundai Tucson and are very happy with our purchase. That said, we did encounter some issues. One salesperson and a manager were extremely rude and, frankly, tried to mislead us to push a deal through. On top of that, they were unwilling to give proper credit to the salesman who originally helped us and did all the work. Because of this, he had to come in the next day—while sick—just to make sure he received credit for the deal. He was incredibly kind, respectful, and absolutely deserved it. Thankfully, the rest of the team we worked with was amazing. Everyone who treated us with friendliness and respect truly made up for the negatives. Huge shoutout to James, Skylee, Karlee, and Adam — you all made our couple of days car shopping a great experience. You were professional, helpful, and genuinely wonderful to work with. If you’re looking to buy a car here, I highly recommend asking for them. 10/10 service from that group.

Jennifer J 3 weeks ago

⭐☆☆☆☆ Still having issues with title and registration. Doesn't surprise me. Shady & Deceitful is an understatement. - I am writing this review to document my experience and to warn other potential buyers. I purchased a 2005 Chrysler PT Cruiser from this dealership for just under $5,000 cash. The vehicle was advertised and represented as inspected, in good working condition, and free of major mechanical issues. Within approximately 300 miles, the check engine light came on. The vehicle began showing clear symptoms, including loss of power and misfiring. I had the vehicle scanned at AutoZone, which returned diagnostic codes indicating misfire-related issues and possible engine concerns. I then took it to a mechanic I have known and trusted for over 20 years, who identified signs consistent with a serious engine problem, including potential coolant intrusion. I returned the vehicle to the dealership with the check engine light on. From that point forward, the process became extremely concerning: - The vehicle remained with the dealership for nearly a week - I received conflicting statements, including that the engine might need replacement, followed by claims that there was “nothing wrong” - The check engine light was no longer present, with no clear explanation of what was done - The dealership relied on shops they regularly use, which provided a “clean bill of health” based largely on a lack of overheating during a short test drive At no point was a thorough, unbiased diagnostic evaluation initially performed. Only after continued pressure was a truly independent third-party inspection pursued. Following that process, the dealership ultimately chose to issue a full refund. While I appreciate that the situation was eventually resolved, it should not have required this level of escalation, persistence, and outside verification to reach that outcome. Based on my experience, I strongly encourage any potential buyer to: - Obtain an independent inspection BEFORE purchase - Be cautious of claims that a vehicle has been fully inspected - Get everything documented My concern is that without proper due diligence, another buyer could easily find themselves in the same situation. Proceed with caution. ! ********************************* New Deal - Thank you for your response. To clarify, my review reflects a factual timeline of what occurred. Within approximately 300 miles of purchase, the vehicle presented with a check engine light and multiple concerning symptoms. That is not a minor issue for a vehicle represented as being in good working condition. While I acknowledge that used vehicles can have problems, the concern here was not simply that an issue arose, but how it was handled. The vehicle was returned promptly, yet remained with the dealership for several days while I was without transportation. During that time, I received conflicting information, including statements that the engine may need to be replaced, followed by claims that there was no issue. Additionally, the check engine light was on at the time of return and was no longer present later, without a clear explanation of what had been done. The initial evaluations relied on shops affiliated with the dealership and did not fully address the documented symptoms. It was only after continued persistence that a truly independent third-party inspection was agreed upon. Following that step, a full refund was issued. I appreciate that the matter was ultimately resolved. However, the purpose of my review is to accurately describe the experience so that other buyers understand the importance of obtaining an independent inspection and ensuring clear documentation when purchasing a vehicle. This is not personal, and no one suggested anyone was “out to get” anyone. It is simply an account of what occurred. I wish your business the best moving forward.