Elite Auto Fresno

Aaron 4 months ago

I had an extremely unprofessional experience with the salesperson Jonathan at Elite Autos in Fresno. While the dealership was initially accommodating, things quickly fell apart. We intended to buy a 2016 Hyundai Elantra. After a test drive, we negotiated a fair price, and they worked with us. We were ready to buy, but only if Jonathan promised a remote key fob would be ready the next day, since the car only had a basic key, several cosmetic issues, and multiple prior owners. After he promised the key would be ready, he began printing the contract, even though the key guarantee wasn’t confirmed. He kept giving us the runaround with promises he couldn’t confirm, and the key fob was the only reason we were willing to buy. After we decided not to proceed, he told my girlfriend in person that we wasted his time, then sent me a rude text saying the same thing. I do have that message, but I’m not posting screenshots out of respect for privacy since his personal number is visible. While I was on the phone with her, he left the dealership in his white Lexus and revved his engine as he drove past her, clearly trying to intimidate her. I went back inside to speak with the manager and explained how rude and unprofessional Jonathan was. We never disrespected him—we simply chose not to buy. That does not justify harassment or intimidation. This was completely unacceptable, and I will not be returning. I strongly advise others to be cautious.

Tony Chavez a month ago

I had a great experience purchasing my Honda Civic from this dealership. Braulio was incredibly honest, professional, and helpful throughout the entire process. He answered all my questions, was transparent about the vehicle's condition, and never made me feel pressured. The car was exactly as described, mechanically sound with no hidden issues. There were a few minor cosmetic imperfections, but nothing unexpected. I really appreciated their honesty and straightforward approach. They worked with my budget, made the process quick and easy, and didn't add any shady charges or unnecessary fees. It's refreshing to find a dealership that values integrity and customer service. I'm extremely happy with my purchase and grateful for Braulio's help. I would definitely recommend this dealership to anyone looking for a reliable vehicle and an honest buying experience.

Anthony-James Johnson 2 weeks ago

Had a Great experience with Jonathan. Helped me find a decent car in my range and made a smooth transactional process. He even got my insurance lowered from a better source than I was contacting.

Vanessa Salyer a month ago

They are very professional and have good communication! Arthur Garcia personally helped me and my family pick out the car that I wanted. He helped throughout the entire process and we were able to work out a deal and get the car I wanted. I would recommend them!

denise valenzuela 4 months ago

Great costumer service , if youre in the area and are interested in purchasing a car i recommend Elite Auto Sales. It was a fast service, very great service & most importantly the Sales Man Jonathan was super polite , patient and had amazing costumer service. Thank you so much Jonathan for your Great costumer service!