Next Level Auto Center

Up Going 9 months ago

Avoid this dealership – especially salesman Kit 📍 3431 Cherry Ave, Long Beach, CA 90807 On 09/29, I spoke on the phone with a salesman named Kit. I made it very clear that I wanted to trade in two vehicles: • A bus with 32k miles. • A Chevy Express 3500 converted into a high-roof camper van. I asked if they would take both trade-ins, and I would pay the rest in cash for a Ram 2500 they had. Kit confidently assured me they would buy both cars at the best price, told me not to worry about online estimates, and insisted I bring the vehicles in. Because of his promise, I spent nearly the whole day preparing: driving two large vehicles, arranging another driver to help, and bringing cash to be ready for the deal. But when I arrived, Kit suddenly flipped and said “sorry, we’re not buying” and offered only $1,000 per vehicle – a ridiculous, insulting offer compared to what was discussed. It was clear that he only wanted me to come in, with no respect at all for my time, effort, or money. What does he think – that his time is valuable, but customers’ time is worthless? This was a complete waste of time and a dishonest, unprofessional experience. 👉 Save yourself the frustration – do not trust this dealership, and definitely avoid dealing with Kit.

Stephanie Hawkins 2 years ago

After shopping around nationally for a 15 passenger Ford Transit I decided Next Level Auto was my best option. Ken was incredibly helpful and responsive as I was planning to travel to CA from NM to make the purchase from their inventory. The customer service was above and beyond. We hit a few "speedbumps" during the purchase process but Ken worked with me to get the best interest rate and work within my budget. He even drove me around a bit because I flew in and didn't have a rental car. Knowing I had to immediately put 800 miles on the van to get home he made sure his mechanic looked it over before I left the lot. My only complaint is the gas tank was empty and I had to buy a full take on L.A. prices. I also noticed, when I got home, that there was no cabin filter. Overall, the vehicle made the whole journey, past DOT inspection, landed within my budget, and was as easy a process as it probably could have been. Huge thanks to Ken and his team at Next Level Auto Center for helping me get my company off the ground. I will definitely think of them first when I'm ready to purchase my next passenger vehicle.

Gonzalo Santiago 4 months ago

Ken helped with my purchase on a Ford transit 250 for my plumbing business. He was very helpful in getting the process done. I am very happy with my purchase. Thank you Ken. I will return when growing my fleet. I was very happy with my purchase when I bought my Ford Transit 250 for my plumbing business — Ken was helpful and made the process smooth. Unfortunately, my experience since then has been disappointing. I recently tried to cancel the Theft Patrol service that was added to my contract. Despite confirming with the provider that the device was canceled and my data deleted, the dealership has refused to issue a refund and falsely claimed the contract is “non-cancelable.” I’ve made multiple calls and was promised a callback, but no one has followed up. This lack of accountability and transparency is unacceptable, especially after such a positive start. I hope the dealership will do the right thing and resolve this issue. I’d love to continue growing my fleet with them — but only if they treat returning customers with fairness and respect.

Drew West 5 years ago

Just bought my 2018 Ford Transit and am very happy with the service and support from Ken and team at Next Level. They took the time to understand what I was needing and we able to provide the perfect vehicle to meet my needs. As the vehicle was used, I also took it to the local for dealer to do a full inspection. Everything checked out. So between the great, and responsive, service; getting me into the right vehicle to meet my needs; and having confidence that the vehicle is ready to roll, I can only say thank you to Ken and the Next Level team.

Moises Jimenez 3 years ago

Had the pleasure of doing business with Ken from Next level auto center. We purchased a new Ford transit 350 hd and he made it so easy with the whole process. We had met a few days prior and he told us what we needed we made an appt and the rest was easy after being approved. I would highly recommend them and ask for Ken great customer service