Downtown Toyota of Oakland

Derek Z. a month ago

Chelsea Adams is fantastic. It’s rare to find a Sales Manager who is this real with you. She doesn’t sugarcoat anything or waste your time with back-and-forth dealership tactics, she is upfront, blunt, and ready to talk real terms immediately. I really appreciated her direct attitude and transparency. If you want a straightforward, no-BS car buying experience, ask for Chelsea.

Joey 5 months ago

had an excellent experience with Patrick at Downtown Oakland Toyota. He gave me the best price in the entire Bay Area and was extremely attentive to my budget and price requirements from start to finish—no pressure, no games. Patrick also gave me the best trade-in value for my 2007 Jaguar X-Type, far better than other dealerships I checked. The process was smooth, transparent, and professional. If you’re looking for someone who truly works for you and gets you the best deal possible, I highly recommend Patrick.

Ni Ema Baptista 4 weeks ago

Chelsea was fantastic! She helped my family find the perfect SUV and made what is usually a stressful experience actually enjoyable. She was honest, knowledgeable, and never gave us the typical sales pitch. I appreciated how real she was throughout the entire process. If you want someone who will genuinely help you instead of just trying to sell you a car, Chelsea is the person to see.

Tiffany Lay 4 weeks ago

Working with Victoria was an absolute pleasure. She made the entire car-buying experience feel comfortable and straightforward from beginning to end. Her patience never wavered, and she always took the time to make sure I felt confident and informed throughout the process. What really stood out was her upbeat attitude and genuine willingness to help. It's clear that she truly cares about her customers and wants them to have the best experience possible. I’m so thankful for all of her assistance and would gladly recommend her to anyone looking for a stress-free car purchase. Need questions answered? Victoria is very informative and detail oriented when it comes to giving you specs about the vehicle. I highly recommend working with Victoria for your car purchase!

xiaohan Li 5 months ago

There’s a common saying online: Five-star reviews can be written by bots, but one-star reviews usually come from real experiences. Please read carefully before deciding to come here. I am sharing my personal experience purchasing a Toyota XLE at this dealership. From the very beginning, the staff aggressively pushed us to provide our credit card and make a payment, while not giving us sufficient time or opportunity to review the vehicle’s detailed specifications. Before payment, both the salesperson and the sales manager repeatedly confirmed that we were purchasing a higher-trim vehicle. However, after the payment was completed, we discovered that the vehicle provided was in fact a lower-trim version, along with an additional $500 add-on service included in the contract that was never clearly explained beforehand. When we returned to the dealership to seek clarification from a manager, the situation became even more concerning. Multiple staff members told us that the manager was “not available,” while the manager was clearly visible sitting in a glass office behind the front desk. The way this situation was handled felt deeply unprofessional and dismissive. Instead of addressing our concerns, we were treated with a lack of respect and ultimately asked to leave. This experience seriously undermined our trust. I strongly recommend future customers verify every detail in writing before making any payment, and to be extremely cautious when dealing with this dealership.