CarMax

David Burnside 4 months ago

WOW, this was absolutely the best experience ever. I picked a car out online. Got pre-qualified. Got a call in 5 minutes, got completely approved in minutes. And a rate that surprised me bigtime. Thet scheduled me an appointment for yest drive. It was waiting for me. Gavin, Jennifer, and Nicole were awesome. Made me feel special. I saw other customers also being treated amazing. This place has it figured out. I will only ever buy from Carmax. And the bonus is that the SUV is mint and looks new. A million thanks to all that made it happen.

Ellie Solis 2 weeks ago

Update: I wanted to update my original review. Although the title issue caused delays and I was initially told it could take up to two months, the CarMax team worked diligently to help expedite the process. Thanks to their efforts, I was able to complete my purchase much sooner than expected. I’m very happy with the support they provided and grateful for everything they did to help resolve the situation. ——————————— I chose CarMax because of its advertised “no-hassle” car buying experience, but my experience has been anything but hassle-free. After ordering a vehicle and waiting for it to be shipped across state lines, I was informed that the title was supposedly lost in transit. Instead of a quick resolution, I was told it could take up to two months to obtain a replacement title before I can complete the purchase. What makes this especially frustrating is that the title is one of the most important documents involved in a vehicle purchase. It establishes ownership and is essential to completing the sale. You would expect a company that sells vehicles every day to handle such critical documentation with the highest level of care. Instead, it feels like the title was treated as just another piece of paper, and now the customer is left dealing with the consequences. While I understand that unexpected issues can happen, a delay of this magnitude due to a title problem is extremely inconvenient. The lack of urgency and clear communication has turned what should have been an exciting purchase into a stressful experience. If you’re considering purchasing a vehicle that is being transferred from another state, I would strongly recommend asking about the title status before committing. My experience has shown that when issues arise behind the scenes, customers may be left waiting for months. Very disappointing.

Will Shanks 6 months ago

Saphie, Jay and Jorge in the service department are the BEST!! They took such good care of me when my truck got scratched from the delivery. The backup camera was out too, they fixed it! They also hooked me up with brand new tires and shocks!! Then later the air system had a problem. They fixed that and my rattly back slider, all under warranty! Super smooth. Carmax is great but their service team at Capitol is fantastic!

Ashley Byen a month ago

Misleading information while I tried to sell my car. The offer is reasonable but representatives and sales manager didn’t give me the right list of doc required for the sale. The car title with registration can’t suffice for the sale, I was not told explicitly that the lin release doc was required until I came the 2nd time. ‘cause CA dmv doesn’t communicate with dmv of the state I bought the car. Edited on 06/04 Sold my car smoothly today. Brought all required docs and finished paperwork within an hour. Free ride back to my residence within 60 miles.

John Maxwell Distinti 2 months ago

I cannot say enough good things about my experience at CarMax San Jose. From start to finish, the entire process was smooth, transparent, and genuinely enjoyable, which is not something I ever expected to say about buying a car. I found the exact vehicle I wanted at the Fresno location and had it transferred to San Jose. The transfer process was seamless, and by the time I walked in with my family for my test drive, and the car was prepped and ready to go. A huge shoutout to Tracy and Katerina, who made all the difference. Both were knowledgeable, patient, and took the time to walk me through every step without any of the high-pressure tactics you typically associate with car buying. They answered every question thoroughly, kept me informed throughout the paperwork, and made what could have been a stressful day feel genuinely easy. Great experience overall, highly recommend! 🔥