Cars R Us Chicago Inc.

Ted Sirota 5 months ago

I purchased a 2012 Volvo xc60 from Chris at Cars-R-Us in October 2025. My overall experience was excellent in every way. Chris was relaxed, respectful, and helpful. I knew what I was looking for, and he made the process as smooth as possible (despite my poor credit rating). Inside the car I noticed some water stains around the A pillars, and as a Volvo owner recognized potential problems with sunroof draining leading to electrical problems. The windshield was also leaking water, which was a common problem with P3 XC60's. Chris drained and serviced the sunroof drains, and had the windshield removed and resealed for me. He also saw the replacement USB port that I purchased and installed that for me without asking. He let me store my old, rundown xc70 on the lot for a couple weeks while I figured out what to do with it. The car I purchased is 13 years old, but only had 55k mi and one owner in Florida, with a super clean carfax and service history. Everything was as advertised, and if it wasn't, Chris made sure to make it right. I was dealing with my elderly Mom in hospice at the time of purchase and Chris was very empathetic and understanding of my family situation - checking in via text to ask how my Mom was doing throughout the process. Next time I need to purchase a vehicle, I'll start with Chris at Cars-R-Us and go from there.

Darina Yankova 2 months ago

This was my first time ever going into a dealership in general so let's say I was intimidated based from other people's bad experiences with dealerships. Got my first car from them, they treated me like family, were very helpful and transparent. In and out deal, didn't need to haggle. The guys there are brutally honest about the cars and warn you of issues/common problems with the vehicles your interested in. I ended up getting a 2015 Honda Fit from them with a 3 year warranty in case anything arises. I highly recommend working with Chris from this company, real comedian. They have fast responses as well and I don't need to deal with robots.

A 10 months ago

I'm from St. Louis and was looking for a car to replace mine that was totaled. I was looking for a scion frs and found one on autotrader through cars r us. I called about coming up to see the car and Chris was amazing. I drove up from STL and saw the car. It was in great condition and went ahead and purchased it. Chris was great in helping me set up getting it shipped back to St. Louis. I received it within about 4-5 days. Definitely one of the best buyer experiences I've had for any purchase.

Jordan Allen 5 years ago

Let me start by saying my situation wasn’t atypical. I began searching for my first vehicle within the span of about a month and visited many of the major dealerships within Chicagoland. Many presented me with deals that were predatory based on the guise that my “ credit was none existent “ or “ lacking in history “, My inexperience was definitely taken advantage of. Before committing however I decided to go try a smaller, used car dealership within my neighborhood and was not disappointed. From the interpersonal salesmanship of Chris (Very good guy) to the amount of work that was put into getting me into a good vehicle despite my lack of history; I was not disappointed. I ended up driving home in a Subaru Legacy before my auto loan was even approved; another testament to the character of Chris. Got a good car, with tons of communication, for a good price. For anyone reading these reviews trying to decide if CARS R US is for them all I ask is what are you waiting for? No pressure, no hassle, no problems! Would 10 out of 10 if possible and will definitely be returning for my next ride. Thank you Chris and thank you Cars R Us!

John Boland 5 years ago

Just purchased my first car about a week ago,a 2011 Jeep Patriot, and had a very pleasurable experience. Chris was extremely personable and helpful throughout the process. Would Highly recommend to anyone looking for a high quality and painless used car purchasing experience .